Terms & Conditions
Classpack Purchasing Terms & Conditions
Before you proceed with purchasing any of our Products or Services, please take a moment to carefully review the following terms and conditions (“Terms & Conditions”). Your acquisition of any Products or Services from our esteemed studio implies your acceptance of these Terms and Conditions. Please note that all class bookings in our studio are subject to compliance with these Terms and Conditions.
Class Pack Validity: At Hills Pilates (or L&B Fitness Sdn, Bhd.), we offer a range of class packages with varying validity periods. Once you purchase a specific Class Pack, it’s important to use and complete the allotted number of classes within the specified timeframe from your first class redemption. Failure to do so will result in the expiration of the Class Pack without the option for further use.
Booking Procedure: While we make every effort to accommodate your preferred class schedule, please understand that class availability depends on space. You can make bookings using the BuddyBuddy App. Any cancellations or modifications to bookings must be done independently via the BuddyBuddy App, as we do not assist in cancelling or deleting class reservations from our system.
4/10/20/30 Private 1:1 Classpack: This package is non-refundable and non-transferable, intended solely for use by the purchaser. Exceptions may be considered under special circumstances, such as when purchasing a package for a minor or elderly family member.
50/100 Private 1:1 Classpack: This package is non-refundable and non-transferable, These packages are shareable under these terms: Sharing of 50 1:1 Classpacks is allowed between two individuals, while 100 1:1 Classpacks can be shared among three individuals. The package owner can allocate classes and “Free Cancellation” credits to the designated partner via the BuddyBuddy App. Once a partner is assigned, changes are not permitted.
Duet 1:2 Classpack: Similar to the Private 1:1 Classpack, These packages are non-refundable and non-transferable, intended for use by the purchaser and one designated partner only. Partner changes are not allowed until the current package is fully utilised. The purchaser is responsible for making reservations through the BuddyBuddy App and coordinating class schedules with the partner.
Prenatal Package: This package is exclusively available for pregnant individuals between 16 to 38 weeks gestation, and approval from your Gynaecologist is advised before participating in any exercises or purchasing the package. The Prenatal Package does not have a specific validity period, allowing for flexibility in case of delivery during the package duration. In the event of delivery, the remaining sessions may be utilised for postnatal classes. Hills Pilates (or L&B Fitness Sdn, Bhd.) reserves the right to cancel the package and provide a refund if the purchaser is deemed ineligible. This package is non-shareable and non-transferable, intended solely for the use of the purchaser.
Postnatal Package: This package is tailored for individuals after delivery, available for purchase within 6 months after the delivery date. It is advisable to commence Pilates exercises after 42 days for natural deliveries or 2 months post-C-section, following approval from your Gynaecologist. Similar to the Prenatal Package, the Postnatal package does not have a validity date, offering flexibility in scheduling. Hills Pilates (or L&B Fitness Sdn, Bhd.) reserves the right to cancel the package and issue a refund if the purchaser is found ineligible. This package is non-shareable and non-transferable, intended solely for the use of the purchaser.
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Payment and Cancellation Policy: All classes must be prepaid. Clients are required to adhere to our 24-hour notice policy when cancelling or rescheduling a class. Failure to provide sufficient notice may result in the forfeiture of one class credit from the Class Pack. One “Free Cancellation” credit will be used to cancel the class within 24-hour if available credits are present in their Class Pack.
Assumption of Risk: By participating in private or duet classes and all other activities offered by Hills Pilates (or L&B Fitness Sdn, Bhd.), you acknowledge the inherent risks involved, including potential injuries or even death. These risks include falls, strains, sprains, and other accidents.
Release of Liability: In consideration for allowing yourself to participate in activities offered by Hills Pilates (or L&B Fitness Sdn, Bhd.), you waive any and all rights, claims, damages, or suits against Hills Pilates (or L&B Fitness Sdn, Bhd.) or any representatives thereof. This includes releasing Hills Pilates (or L&B Fitness Sdn, Bhd.) from liability for negligent conduct.
Medical Emergencies: You acknowledge that the instructors of Hills Pilates (or L&B Fitness Sdn, Bhd.) are not medical practitioners. You authorise them to render first aid in the event of any injury or illness during your participation in activities. You also agree to bear the cost of any necessary ambulance services.
Consent: By engaging with Hills Pilates (or L&B Fitness Sdn, Bhd.) or registering on our website, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.
Use: We will use any personal information collected to provide our services, operate the Website, communicate with you, and for direct marketing purposes unless you opt out.
Data Security and Quality: We will take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and modification. We will also ensure that your information is accurate, complete, and up-to-date.
CCTV Usage: CCTV cameras installed in our studio are for safety purposes only and not for private use. They are intended to ensure a safe environment for our clients and instructors and to prevent any unwanted circumstances.
Instructor Changes: We reserve the right to assign instructors as necessary. Clients will be notified of any changes via Whatsapp.
Changes to Terms & Conditions: We reserve the right to amend these Terms & Conditions without prior notice.
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Applicability:
These Terms & Conditions are applicable to Hills Pilates in Malaysia.
By agreeing to these Terms and Conditions, you acknowledge that you have read, understood, and agreed to abide by the policies set forth by Hills Pilates, a Division of L&B Fitness Sdn. Bhd..